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    PLDT's Next-Gen Customer Engagement Platform: A Telecom Digital Transformation Breakthrough

    The unveiling of PLDT Inc.’s next-generation Customer Engagement Platform, a powerful collaboration with Amdocs and Microsoft, signals a pivotal moment in the ongoing digital transformation within the telecommunications sector. For both industry insiders and everyday subscribers, this...
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    • ai automation ai in telecom amdocs cloud-native platform customer engagement customer experience customer loyalty customer satisfaction digital ecosystem digital transformation enterprise telecom microsoft network optimization next-generation telecom real-time insights regional telecom leaders telecom innovation telecommunications unified customer support
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    • Forum: Windows News
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    PLDT’s Next-Gen Customer Engagement Platform: Revolutionizing Telecom Services with AI and Cloud

    Amid growing demand for seamless digital experiences, the telecommunications sector faces pressure to innovate and meet rising consumer expectations. In this landscape, the recent collaboration between Philippine Long Distance Telephone Company (PLDT), Amdocs, and Microsoft signals both a...
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    • ai automation ai-powered platforms amdocs b2b solutions cloud computing cloud native customer engagement customer experience customer satisfaction customer service digital strategy digital transformation microsoft azure omnichannel experience pldt tech partnerships telecom asia telecom innovation telecommunications
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    • Forum: Windows News
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    Transforming Telecom Customer Engagement with GenAI by Amdocs and Microsoft

    GenAI-Powered Customer Engagement: Transforming Telecom with Amdocs and Microsoft As the telecom industry evolves, Communication Service Providers (CSPs) are under mounting pressure to modernize legacy systems and deliver personalized, efficient customer experiences. In the "agentic" era—where...
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    • ai amdocs customer engagement digital transformation genai microsoft telecom
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    • Forum: Windows News
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