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Windows 7 I am getting a bsod, please help
Solution
- Joined
- Jan 28, 2013
- Messages
- 2,419
Hi and welcome to the Forum:
You'll have to wait for a Crash Dump specialist to analyze your Dump files but there are a few things you can do in the meantime.
First, programs like driver booster2, iobit malware fighter are loaded with Spyware viruses, and should NEVER be used. Most likely they are the cause of your BSODs--a very common occurrence. Drivers should always be replaced or updated manually, especially for video and hard drive devices. There are tools that are used by us Computer professionals but those you listed are not among them--and they require expert skills to use.
Did you recently attempt a Win10 upgrade on that machine? If so, what version of Windows did you upgrade from? (for example, Win7, Win8, Win8.1 or earlier).
Hopefully, you have or made Factory Recovery Discs for that ASUS laptop. Is this the case?
Before proceeding you'll need to have those discs. Also, before proceeding, you'll need to make sure you have all your Personal Data BACKED UP TO EXTERNAL MEDIA FIRST!! THIS WOULD INCLUDE DOCUMENTS, PHOTOS, MUSIC, VIDEOS, EMAILS, ETC. THAT CANNOT BE REPLACED IF YOUR TROUBLESHOOTING KILLS YOUR LAPTOP!
Once you have determined if you have Recovery Discs and a recent backup of your data, you can proceed with attempting to repair your laptop.
This won't be a comprehensive repair list, as we need to wait for the Crash Dump Analyst as I stated earlier, however, some simple things can be done first. I would go into PROGRAMS in Control Panel and remove the driver booster2 and malware fighter first. Then go to MALWAREBYTES.ORG and download the free MALWAREBYTES program. Install the program and run a full scan to remove any spyware viruses on your laptop. Bitdefender will not do a good job on spyware virus removal. Use the Removal tool and remove all spyware viruses found. Rerun MALWAREBYTES until it comes back with NO THREATS FOUND (0 viruses).
Next, download the free JUNKWARE REMOVAL TOOL, you can google it, and install/run this program. It will remove stuff clogging up your Windows that are not virus specific.
After running these 2 tools, reboot your system and see if your BSODs abate. This may take a couple of days of turning on and off the laptop to determine. If the BSODs don't come back you've fixed your problem!
These are general steps, and may not fix your problem, especially if your driver booster program scrambled your drivers.
If the CDA (Crash Dump Analyst) here on the Forum can indentify the corrupted drivers, he can assist you with reinstalling them. If the problem continues to occur after that, you might then pursue reinstalling the original Windows version that came pre-installed on your ASUS laptop from the factory. From there, you can re-upgrade to Win10. This should fix the problem. If it doesn't you might consider performing the upgrade from a Win10 ISO file disc or a purchased Win10 retail boxed disc as opposed to the Win10 upgrade download from Microsoft app store.
Lastly, if you do get your laptop working again or go through the Windows reinstall and Win10 re-upgrade, I suggest you look at a better Anti-Virus program; such as Avast or Norton.
Good luck,
<<<BIGBEARJEDI>>>
You'll have to wait for a Crash Dump specialist to analyze your Dump files but there are a few things you can do in the meantime.
First, programs like driver booster2, iobit malware fighter are loaded with Spyware viruses, and should NEVER be used. Most likely they are the cause of your BSODs--a very common occurrence. Drivers should always be replaced or updated manually, especially for video and hard drive devices. There are tools that are used by us Computer professionals but those you listed are not among them--and they require expert skills to use.
Did you recently attempt a Win10 upgrade on that machine? If so, what version of Windows did you upgrade from? (for example, Win7, Win8, Win8.1 or earlier).
Hopefully, you have or made Factory Recovery Discs for that ASUS laptop. Is this the case?
Before proceeding you'll need to have those discs. Also, before proceeding, you'll need to make sure you have all your Personal Data BACKED UP TO EXTERNAL MEDIA FIRST!! THIS WOULD INCLUDE DOCUMENTS, PHOTOS, MUSIC, VIDEOS, EMAILS, ETC. THAT CANNOT BE REPLACED IF YOUR TROUBLESHOOTING KILLS YOUR LAPTOP!
Once you have determined if you have Recovery Discs and a recent backup of your data, you can proceed with attempting to repair your laptop.
This won't be a comprehensive repair list, as we need to wait for the Crash Dump Analyst as I stated earlier, however, some simple things can be done first. I would go into PROGRAMS in Control Panel and remove the driver booster2 and malware fighter first. Then go to MALWAREBYTES.ORG and download the free MALWAREBYTES program. Install the program and run a full scan to remove any spyware viruses on your laptop. Bitdefender will not do a good job on spyware virus removal. Use the Removal tool and remove all spyware viruses found. Rerun MALWAREBYTES until it comes back with NO THREATS FOUND (0 viruses).
Next, download the free JUNKWARE REMOVAL TOOL, you can google it, and install/run this program. It will remove stuff clogging up your Windows that are not virus specific.
After running these 2 tools, reboot your system and see if your BSODs abate. This may take a couple of days of turning on and off the laptop to determine. If the BSODs don't come back you've fixed your problem!
These are general steps, and may not fix your problem, especially if your driver booster program scrambled your drivers.
If the CDA (Crash Dump Analyst) here on the Forum can indentify the corrupted drivers, he can assist you with reinstalling them. If the problem continues to occur after that, you might then pursue reinstalling the original Windows version that came pre-installed on your ASUS laptop from the factory. From there, you can re-upgrade to Win10. This should fix the problem. If it doesn't you might consider performing the upgrade from a Win10 ISO file disc or a purchased Win10 retail boxed disc as opposed to the Win10 upgrade download from Microsoft app store.
Lastly, if you do get your laptop working again or go through the Windows reinstall and Win10 re-upgrade, I suggest you look at a better Anti-Virus program; such as Avast or Norton.
Good luck,
<<<BIGBEARJEDI>>>
- Joined
- Aug 28, 2007
- Messages
- 36,177
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000096, fffff800034dd23b, fffff8800ad43ca0, 0}
Probably caused by : ntkrnlmp.exe ( nt!SwapContext_PatchXRstor+87 )
Followup: MachineOwner
---------your bugchecks like the one above indicate a possible system service or driver issue. Laptop drivers are almost exclusively supplied by the manufacturer apart from some GPU drivers. When using a laptop one should NEVER use an app like Driver booster as it will simply get you the wrong drivers and besides the software is a pile of crap. I can see that you have incorrect drivers installed simply by their dates.
Please go through your support page from Asus and download the original drivers for Windows 7 despite what age they are:
G53SX - Support
Please update the Bios too as you have firmware updates included. Your current Bios is:
BiosVersion = G53SX.205
BiosReleaseDate = 08/15/2011
SystemManufacturer = ASUSTeK Computer Inc.
SystemProductName = G53SX
Just double check I have the correct download page for your model.
You also had a Bugcheck 24 which can mean bad hard driver sectors. Please run a chkdsk making sure you follow the guide below to check for and fix broken sectors:
Link Removed
Just to ensure all is well with the os please look through your start menu for Command prompt, right click on it and run as administrator. Type:
sfc /scannow
Press enter and await results.
Post any new dump files.
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