Windows 10 Trouble Activating New Office 365 License: Help Needed!

[Curious]

Helo,
Last Year I bought a license for Office 365 Personal.
I register it in my Microsoft account
That license expires today.
I already bought another license.
When I try to insert the new license in any Office 365 Applications he said that I have no office registered in my account.
Why and how can I resolve this problem?
In the screenshot(1) you can see that the system tells me that I have an OFFICE 365 in my Hotmail user.
Thanks you and nice week-end.

Jose Humberto Paiva

NOTE: email address and screenshots displaying personal details edited out by Pat Cooke in interests of member.

 

[livix07]

What happens when you click on the link "Get help switching your license" in screenshot(3).png?
Have you contacted Microsoft to get help from them?

 

[ussnorway]

so you tried clicking the new licence option and adding your new licence?

 

[Curious]

Yes I get Help but nothing is working.
The solution I find is that I don´t want. To reinstall Office. Why?
Because I lost last year a long time to configure Outlook as I want.
If I install again it is a problem to reconfigure again.
And as you can see in the screenshot(1) the system says that the OFFICE 365 belongs to my account, and when I can change licence he doesn´t permit, because i don´t have no OFFICE in my account!!!
Something is wrong in this process.
Is always the problem of Microsoft Products.
They doesn´t work as must work.

Best regards

José Paiva

 

[livix07]

Did Microsoft customer support tell you to reinstall Office?

 

[Jimbo22]

I thought Office 365 was subscription based. When your subscription expires you have to follow the "renewal" process.

How to renew your Microsoft 365 subscription - Microsoft Support

Learn how to renew your Microsoft 365 Family or Microsoft 365 Personal subscription online or from a retail store.

support.office.com

Office 365 Personal renewal process - Google Search

 

[Curious]

Hello Bassfisher6522,

Thank you for your help.
It works, obviously, because you understood whats happens.
Best regards and nice weekend.
After I saw the screen of "Office.com/setup" i remember the same way last year.
Thanks again

José Humberto Paiva