Windows 10 Various BSOD errors

[VSON]

Hello,

I have a Latitude E5450 laptop running Windows 10 with the latest updates. Recently I have started getting the blue screen of death very often (several times a day) with various errors.

I did all the hardware diagnostic possible (memtest, CPU, GPU,..), all were passed. I even tried the repair install but it always crashed midway.

I suspect it is pool corruption, here are my dump files to inspect

Note: I could not upload dumps because it large (though it only 5MB!?), nor can I insert the links..., any suggestion?May I send you the upload via message?

Thank you,

 

[kemical]

First, just out of interest have you tried running the diagnostic specified on this page:
Link Removed

Personally I would at least try a clean install of some type. Now if what you say is true and Windows 7 is already on the system then it might be in a hidden partition so you can restore to factory defaults. See your support page on how this is achieved.
I think this page is for Latitiudes but do check:
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Or you could try a clean install of Windows 10. You will need to download the iso and pop it onto a USB. This media creation tool will help you with that:
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You should be able to use your Windows 7 key to activate or get the iso.

As a last resort you could always ask a friend with a machine that does have a DVD drive to help you turn the 8.1 iso from disk to USB
This guide shows how:
Link Removed

 

[VSON]

Hello,
The PSA diagnostic are very first test I ran when BSODs started happen since it installed in pre-boot options, But as you say it, I ran it once again, the results are ok, of course:[ATTACH type="full" align="right" alt="An image from 'Various BSOD errors'. 1. Dell laptop system health test completed successfully with all diagnostics passed.
2. Windows setup screen showing 'Setup is preparing your computer for first use.'
3. Windows Resource Monitor showing CPU, disk, network, and memory usage overview."]32166[/ATTACH]

There are some problems midway, but I finally can reset my computer to factory state (Windows7), :
[ATTACH type="full" align="right" alt="An image from 'Various BSOD errors'. 1. Dell laptop system health test completed successfully with all diagnostics passed.
2. Windows setup screen showing 'Setup is preparing your computer for first use.'
3. Windows Resource Monitor showing CPU, disk, network, and memory usage overview."]32165[/ATTACH]

But when I ran windows update it always crashed midways, at the time I opened the resource monitor while running:
[ATTACH type="full" align="right" alt="An image from 'Various BSOD errors'. 1. Dell laptop system health test completed successfully with all diagnostics passed.
2. Windows setup screen showing 'Setup is preparing your computer for first use.'
3. Windows Resource Monitor showing CPU, disk, network, and memory usage overview."]32167[/ATTACH]

As you can see, although the CPU usage only, it reach over maximum frequency, I suspect it means that while some processors were over-clocked, the other stay idle (or dead)!? - The system crashed a short time after.

I investigate in BIOS settings, under Performance tab, there are some things that interested me:

Intel Turbo Boost: Enable
Intel Speedstep: Enable
C-state control: Enable
Hyperthread control: Enable​

I changed the configuration to:

Intel Turbo Boost: Enable
Intel Speedstep: Disable
C-state control: Disable
Hyperthread control: Disable​

The system is stable after that, I can run windows update and other tasks without crash , but always 50% CPU load and I have to deal with fan noise (this means more energy and age consumption). I will try different configuration to find the optimal solution. I would be glad you have any clear explanation or advise regarding those configurations.

In addition, I don't want to upgrade to win10 yet, so how do I prevent win 7 upgrade to 10 out of of my notice?
Regards,

 

[kemical]

Very interesting thank you.

Ok the reason why your cpu had a frequency of 108% is probably due to boost. This is a normal operation where the chip under certain conditions ie, it has enough power and is cool enough, will 'turboboost' or overclock to a higher setting. Most modern chips either cpu or gpu do this.
Speedstep and C-state control control the lowering of the cpu to lower power states.
Hyperthreading control is where another working thread is created alongside your physical core. So if you have a 4 core chip it can work up to 8 possible threads. This is probably why your only seeing 50% usage as you've turned off half the chip with disabling Hyperthreading.
This explains things a little better:
Link Removed
I wonder if your issue is linked to overheating? As your cpu isn't running with all it's threads it's running cooler. Can you check your temps when it's running on default settings? This app is the best for monitoring temperatures:
HWiNFO, HWiNFO32/64 - Download
Try and temps for at rest and at full load.
Use this application to stress test:
Link Removed


As for stopping the win 10 upgrade try this:
Ultimate Outsider: Using GWX Control Panel to Permanently Remove the 'Get Windows 10' Icon

 

[VSON]

[ATTACH type="full" align="right" alt="An image from 'Various BSOD errors'. 1. Windows Task Manager showing heavy CPU usage by multiple processes.
2. BIOS settings screen displaying Intel SpeedStep option on a Dell laptop."]32169[/ATTACH]

Hyperthreading control is where another working thread is created alongside your physical core. So if you have a 4 core chip it can work up to 8 possible threads. This is probably why your only seeing 50% usage as you've turned off half the chip with disabling Hyperthreading.

Sorry it was my typo mistake that make you misunderstanding, I mean CPU load always higher than 50% when I config like these, while normally it just below 30% with default settings. The turn off half of the chip you mentioned I think it is related to Multicore support (its like using only one core instead of dual core physically).
[ATTACH type="full" align="right" alt="An image from 'Various BSOD errors'. 1. Windows Task Manager showing heavy CPU usage by multiple processes.
2. BIOS settings screen displaying Intel SpeedStep option on a Dell laptop."]32168[/ATTACH]

Normally when I enable Hyper thread, I can see 4 panel on the red area, now I disable it, it return to 2 :

 

[kemical]

yes of course with more cycles the load is spread further and hence the lower figure.

In any case, did you check on temps at all?

 

[VSON]

Yeah, I recorded the temperature while idle and stress test under default settings (Intel Turbo Boost: Enable, Intel Speedstep: Enable, C-state control: Enable, Hyperthread control: Enable), in both cases the system crash midways so I was unable to take screenshot, but those SCV files can help.
stress.zip
I also uploaded the dumps during the tests if you are interested (040316-8626-01.zip)

On the other hand, when I disable the hyperthread control (the others are enable) , CPU temperature under stress even go higher (92oC) compare with default settings, but no crashed at all, as you can see this picture.

 

[kemical]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {4, 2, 0, fffff8800423f2af}

*** WARNING: Unable to verify timestamp for Netwsw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw02.sys
Probably caused by : Netwsw02.sys ( Netwsw02+182af )

Followup: MachineOwner

Hi,
you had bugchecks of E3 (lost resource), 3B (graphic driver and pooled memory) and 1A (Memory management).
The above bugcheck was the only one to mention a driver and relates to the Intel WiFi Networking driver. Try installing the version for windows 7 from the support page:
Link Removed

Try running the machine on just one stick of RAM and see if there's one which doesn't bsod.

I also noticed you had some firmware updates for the SSD and wonder if you'd applied them? They are under 'Serial ATA':
Link Removed

Your temps do look high regardless and wonder if you have any dust in the vents or similar?

 

[VSON]

Try running the machine on just one stick of RAM and see if there's one which doesn't bsod.

Sound stupid but could you please show me how to run the machine with one stick of RAM?

 

[kemical]

Hmm scratch that.. I just checked on how you access the RAM and it isn't easy:


If you can I'd try and get the machine checked out at a good Dell stockist or Computer store. If you bought the machine recently then chances are it's still under warranty and something does not sound right with this machine. Tests turn up nothing but yet it acts the way it does, usually thats down to hardware failure of some kind but as to what exactly is unclear.

 

[holdum333]

@kemical knows these things and doesn't need my approval, but I agree with his thoughts about this problem being a hardware failure! I also think your temps are a little high.
Good luck!

 

[kemical]

Any updates Vson?

 

[VSON]

Hello, sorry for the late comeback. After our constructive discussion I tried to turn off hyperthread, and got very few (=<5) BSOD over the last 4 years. I also upgraded to win 10. Despite the BSOD still happened sometimes but I think the problem that we worked on this topic was solved by turn off hyperthread. Again i am thank you for your supports and I hope that this topic can some how contribute for the community.