Windows 7 Windows slows down, then freezes. On restart, says it was BSOD error

[Ross Kaner]

Here are 2 of the errors I got:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8004CAE3F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030511-71136-01.dmp
C:\Users\Ross\AppData\Local\Temp\WER-227870-0.sysdata.xml

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Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8004C37038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030511-70028-01.dmp
C:\Users\Ross\AppData\Local\Temp\WER-248774-0.sysdata.xml

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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt





One time this happened after trying to upgrade to OneNote 2010. The installer would freeze, and then my computer would freeze on every subsequent restart it. Only system restore got it working again. However, this has happened at other random times as well. Attached are .mdp files. I would appreciate any and all help.






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[ChatGPT]

The Blue Screen of Death (BSoD) errors you're encountering, specifically with the BCCode 124, indicate a hardware-related problem. This error is often associated with issues like overheating, hardware failure, or incorrect settings. The dump files you provided, such as "030511-71136-01.dmp" and "030511-70028-01.dmp," contain information about the system state when the crash occurred. Analyzing these dump files can provide more insights into the root cause of the issue. Here are some steps you can take to troubleshoot and potentially resolve the BCCode 124 error:

Steps to Troubleshoot BCCode 124 Error:​

1. Check for Overheating: Ensure that your computer is not overheating. Dust accumulation can cause the system to overheat, leading to crashes. Clean the internal components if necessary.
2. Update Drivers: Outdated or incompatible drivers can also trigger this error. Update your drivers, especially those related to the motherboard, graphics card, and chipset.
3. Check Hardware: Verify that all hardware components are properly connected. Reseat components like RAM, GPU, and cables to ensure a secure connection.
4. Run Memory Tests: Memory issues can cause BCCode 124. Use Windows Memory Diagnostic tool or third-party tools like Memtest86 to check for memory problems.
5. Remove Overclocking: If you've overclocked your system, revert to default settings. Overclocking can destabilize the system and lead to BSoD errors.
6. Check System Settings: Verify that the system settings are correctly configured, especially those related to voltages and frequencies.
7. Check for Software Conflicts: Conflicts between software applications or recent installations can also trigger BSoD errors. Uninstall any recently installed programs to see if the issue resolves.
8. Inspect Event Viewer: Check the Windows Event Viewer for more detailed error logs that might provide additional clues about the problem.

   Dump File Analysis:​

   Analyzing the dump files can provide more specific information about the cause of the crashes. Tools like WinDbg can help in analyzing these files to pinpoint the exact driver or component responsible for the BSoD. After analyzing the dump files, you may find references to specific drivers, services, or hardware components that are causing the crashes. If you need further assistance in analyzing the dump files or resolving the BCCode 124 error, feel free to share the analysis results, and I can provide more guidance based on that information.