account recovery

Hi, I have a Dell M4800 on which I have Bitlocker enabled with TPM on the system disk. Everything worked fine, I could unlock the encrypted drive with the pin code I had set and log in with administrator privileges to my domain account. I decided for some time ago to remove the computer from...

I had a long-standing email address in HOTMAIL.com which I had not been using for NEW mail for a long time.... however it was still used for member ID on Microsoft and Facebook, Microsoft X box Live games & a couple of other websites so I kept it. Last week I just happened to open 'Outlook' and...

I did something stupid two days ago and because of that I have problem download file. I have my own account and I was admin but I have a guest account as well, I was stupid enough to let the guest account be admin and now I can not change it. I want my account to be admin just like before but...

It appears I have two Windows 10 log on accounts. However, I don't know the password for one of them. When I restart the computer the log on for the account that I don't have the password for is the default. I have to switch to the other account to log in. Apparently the Accounts window in...

Is there a Microsoft Account associated with my Windows 10 computer and if so how to I change the address to something else? Microsoft has a bad habit of claiming my account is being used by others and blocks me from the account. For example this message keeps appearing: You need to fix your...

So I wanted to take out the signing in everyday by going to the netplwiz program and I accidently disabled/deactivated my account. This was the admin account and now I cant get it back. Even when I go into another basic account/user it doesn't have admin controls so it cant activate it. please...

So i have been using windows 8.1 and only had one local account in this computer. I come back to find that someone has associated their cloud account to this computer and now my account is missing and now i have their accounts instead and windows 10. My question is, can i somehow retrieve my...

Hi. How do I fix this? Every time I login to my Windows Account, it says "Preparing your Desktop" or something like that, and when it finally does, my settings are not from this account. Instead it logs me in as "temporary account" and therefore nothing saves. How do I have it to log in and have...

Hi I purchased 2 all in one msi pcs from big w late 2014. My sons was used straight away in box no issues. My daughter was too young at the time and I stored at risk of not testing. It was the display. Since setting up had no power cord, company said too bad. I brought one. However it has a...

I updated to win10 from 7 home premium. I opened the store, I created a hotmail account and I downloaded some apps. I closed my pc and it changed the windows login method from windows password to email and password. Since then I cant login. I am sure that my email password is correct, but when I...

Hi all, I recently upgraded to windows 10 from windows 7 and I am having difficulties opening my windows user desktop account. It appears my original laptop password to access my desktop has been altered to my windows account password. I cannot remember my windows outlook password and have...

New, don't even have the emails entered. Forgot password and with Win8 unable to go anywhere to fix it. It tells me to go and change password but cannot bring up any screens. Help

I upgraded to windows 8.1 from windows 8 and worked well for awhile but now I cannot log on to my user account . I can only log on using guest account .Would welcome any solutions please Regards Patrick

I had a video file on OneDrive that has somehow disappeared. Does anyone know who I can contact at Microsoft to get this file back ? I need it to give it to law enforcement, as it's of someone breakinto my bedroom and stealing a few of my item's. The person is on probation and I need the video...

My friends were playing around with my old laptop which was an Acer aspire v5 with a core i3 by trying to guess my pin. No matter how many times they tried, it wouldn't lock or anything. I got that laptop replaced because it was malfunctioning. The replacement was practically the same model but...

Link Removed so this comes up all the time now problem is the gmail ac that i registered with it no longer exists and every time i pick a new one it wants to send a code to that email but never dos ie code dosnt arrive and i dont want to give them my phone number of anysort its also easily...

Not sure where best to post this but here goes, I had forgotten my password and while going thru the procedure to reset it I found what appears to be where someone has hacked the forum. As I was trying to remember my password I got the screen shown below. "Wrong username or password. You have...

Here is what happened. I went to administrator tools > Computer management > Local users and groups > Users. Now I double clicked on the main user account. Then I switched to the 'member of' tab. I deleted the things whatever present over there. Then I restarted the system. Now I can...

I was infected by a virus. It makes the shift key get repeatedly pressed over and over. This happened to me before and I solved it by scanning with MalwareBytes and AVG. When I went to scan with MalwareBytes it needed updating, so I let it. Unluckily for me MalwareBytes thought it would be kind...

Hi I posted about my Live Mail account being blocked a few days ago. I had no idea why, they just said there was unusual activity, no specifics. Well I just got a strange e-mail. I received one about a week ago from a friend in Scotland just like this one. Link Removed Now tonight I...