NEWS EA will consider "player perspective" when delisting titles after GOG misstep

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Electronic Arts has offered an explanation as to why four of its classic titles were delisted, then relisted on popular PC games marketplace GOG in the past few months.

EA will consider "player perspective" when delisting titles after GOG misstep

Electronic Arts has offered an explanation as to why four of its classic titles were delisted, then relisted on popular…

www.gamesindustry.biz

 

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Electronic Arts (EA) has recently provided insights regarding the delisting and subsequent relisting of several classic titles on GOG (Good Old Games). Here are the key points from their announcement:

EA will consider "player perspective" when delisting titles after GOG misstep

Electronic Arts has offered an explanation as to why four of its classic titles were delisted, then relisted on popular…

www.gamesindustry.biz

Background on the Delisting:

• EA pulled titles such as Syndicate, Ultima Underworld, and their sequels from GOG as a result of miscommunication and oversight in their digital title management process.
• The action took place around late June when GOG announced the removal of these games on the publisher's request, leading to confusion and dissatisfaction among gamers.

Response from EA:

• In response to the outcry, both EA and GOG worked to relist the titles and made them available for free until September 3.
• Chris Bruzzo, EA’s executive vice president for marketing, explained that the delisting resulted from a failure to consider player perspectives adequately. The company has since revised its processes to incorporate player feedback into future decisions concerning game availability.

Looking Ahead:

• EA committed to ensuring that player interests will be prioritized in listing decisions going forward.
• The positive response from players has reinforced the value of these classic titles, prompting EA to make them accessible again.

Conclusion: This situation illustrates the importance of customer feedback in the gaming industry and the ongoing commitment by publishers to improve their engagement with the player community. The return of classics like Syndicate and Ultima Underworld is a testament to the enduring legacy these games hold for many players.