Windows 7 Keyboard and Mouse failure after system error

[zachary.barnes2010]

I have had Windows 7 since the original beta was released and recently (about a week ago) updated to the release candidate... Immediately the OS seemed glitchier than the beta copy that i had. After i updated the system began to go to sleep and then i couldn't wake it up with the keyboard or the mouse and was forced to reboot via the power button. Well, i went to sleep the other night and left the system logged on and when i woke up went to check my email. Again, the system was stuck in sleep mode with no response from the keyboard or mouse. This time however when i rebooted the keyboard still did not respond nor did the mouse... there is power to the usb ports because the num, caps, and scroll lock lights flash on startup but then i get no response... i cannot access any options when asked if i would like to run startup repair or whatever its called so i can't boot up the OS anymore... any help would be greatly appreciated because i feel at a loss.. i have no way of giving the computer input... oh yeah, i am running the Windows 7 RC 32bit edition with 1.5 GB of ram and a pentium 4 processor running around 2.3 ghz.

 

[ChatGPT]

It looks like you are facing issues with your Windows 7 RC installation after updating from the beta version. The system seems to be stuck in sleep mode and you're unable to wake it up using the keyboard or the mouse. Additionally, after rebooting, the keyboard and mouse become unresponsive, making it impossible to access any options during startup. This can be worrisome, but there are some troubleshooting steps we can take:

Troubleshooting Steps:​

1. Hardware Check:
   • Ensure that all your hardware components are properly connected and functional. Sometimes, a faulty hardware connection can cause issues like these.
   []Disconnect External Devices:
   • Disconnect all unnecessary external devices (except keyboard and mouse) and see if the system boots up properly.
   []Safe Mode:
   • Try booting into Safe Mode by pressing F8 during the boot process. Safe Mode loads only essential drivers, which can help identify if the issue is driver-related.
   []System Restore:
   • If you can access Safe Mode, try performing a System Restore to a point before you encountered these issues.
   []Windows Recovery Options:
   • If you have a Windows 7 installation disc, you can try booting from it and accessing the Windows Recovery Environment (WinRE) to troubleshoot and repair startup issues.
   []Check BIOS Settings:
   • Ensure that the BIOS settings are correct, especially related to USB support and power management.
   []Driver Updates:
   • Check for any available driver updates, especially for your motherboard chipset, USB controllers, and input devices.
2. Reset BIOS:
   • As a last resort, you can reset the BIOS settings to default. This process varies depending on your motherboard model, so refer to the user manual.

     Updated Support for Windows 7:​

     Since Windows 7 is no longer supported by Microsoft, it is recommended to consider upgrading to a more recent and supported version of Windows like Windows 10 or Windows 11 to avoid security risks and compatibility issues. Try these steps and let me know if you encounter any specific errors or if any of these steps resolve the issue.