Windows 7 w7 freezing software programs (not responding)

[bsoddumps]

Hi community,

First of all, if this subforum is not the correct one, let me know so that I can change it.

Despite the many posts about the same issue, I haven’t found any ‘how to post about’ post for this type of problem, so I think it’s better to attach the following and wait to see if some expertise offers some guidelines.

I inherited the laptop recently, so I do not know when this really started to happen.

I’ve reinstalled windows twice and stop the ‘windows update’ for updates make the system freeze even more constantly.



Thank you so much in advance.

 

[Neemobeer]

It can be difficult to find. In Windows 7 I believe you'd want to go to Personalize in Control Panel and then Display then Advanced Display Settings > Display Adapter Properties

 

[bsoddumps]

is this o.k.?

 

[Neemobeer]

Yeah you only have 128MB dedicated. What about in task manager, one of the tabs should show you how much memory is 'hardware reserved'

 

[bsoddumps]

'hardware reserved'

Harware reserved is 330, in gray. I remember I was told to minimize some usage before adding 2x4GB. I am sorry for it not to be in english, just let me know to roughly translate it to you if necessary

PS. I am currently working with several online dictionaries, so I maintain open several tabs in the browser.

 

[Neemobeer]

Can you open a command prompt, type systeminfo and post the output.

 

[bsoddumps]

systeminfo and post the output.

 

[bsoddumps]

 

[Neemobeer]

Hmm yeah it only sees 4GB. It's possible it doesn't physically support more than 4GBs. I would look in BIOS and see if it identifies all the RAM, if it does not then that would be why.

 

[bsoddumps]

I would look in BIOS

Can I do this?
I understand BIOS always entails a serious risk of damage.

 

[Neemobeer]

There's only a small risk if you flash BIOS, look at the settings would cause any problems.

 

[bsoddumps]

look at the settings would cause any problems.

Did you mean 'wouldn't'? How should I proceed to finally work it out?

 

[Neemobeer]

Yeah sorry. Wouldn't cause problems.

 

[bsoddumps]

Wouldn't cause problems.

O.k. then could you, please, offer step-by-step guidelines on how to proceed?

 

[Neemobeer]

You'll just need to look at your screen during system start up. Usually it will require pressing F1, F2, F10, F12 or Esc. It should say something like Press F# for Setup or the like. Once in there you'll just have to navigate the menus and look for system settings or memory settings. BIOS never seems to be the same from system to system.

 

[bsoddumps]

Once in there you'll just have to navigate the menus and look for system settings or memory settings.

O.k., but will I be able to configurate it properly from there? how can I know what parameters I must set?

 

[Neemobeer]

It just depends on the BIOS it may or may not have the option to configure memory.